Refund Policy

Last updated: 1 May 2026

1. Overview

At TheZam Ltd, we are committed to ensuring your complete satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for products purchased through links on our website.

2. Editorial Content

TheZam Editorial is primarily a content and review platform. We do not directly sell physical products. When you click through to purchase a product featured in our editorial content, you are transacting with a third-party retailer. Their individual refund and returns policies will apply to your purchase.

3. Third-Party Purchases

For products purchased through external links on our website:

  • Refund requests must be directed to the retailer from whom you purchased the product
  • Each retailer has their own returns policy, which typically allows returns within 14-30 days
  • We recommend reviewing the retailer's refund policy before completing your purchase
  • We cannot process refunds for purchases made through third-party retailers

4. Your Consumer Rights

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, UK consumers have the following rights when purchasing goods online:

  • 14-Day Cooling-Off Period: You have the right to cancel an online purchase within 14 days of receiving the goods, for any reason
  • 30-Day Right to Reject: If goods are faulty, you have 30 days to reject them and receive a full refund
  • Repair or Replacement: After 30 days but within 6 months, the retailer must offer a repair or replacement for faulty goods
  • Partial Refund: After 6 months, you may still be entitled to a partial refund if goods are proven faulty

5. Subscription Services

If we offer any paid subscription services in the future, the following will apply:

  • Monthly subscriptions may be cancelled at any time before the next billing cycle
  • Annual subscriptions may be refunded on a pro-rata basis within the first 30 days
  • No refunds will be issued for partial months of service

6. How to Request Assistance

If you have purchased a product through our website and need assistance with a refund:

  • Contact the retailer directly using the order confirmation details
  • If you need help identifying the correct retailer, contact us and we will assist
  • Keep all order confirmations and correspondence for your records

7. Dispute Resolution

If you are unable to resolve a refund dispute with a third-party retailer, you may wish to consider:

  • Contacting your credit card provider for a chargeback (Section 75 claim for purchases over £100)
  • Using the retailer's formal complaints procedure
  • Contacting Citizens Advice for guidance on your consumer rights
  • Using the Online Dispute Resolution (ODR) platform for cross-border purchases

8. Contact Us

For questions about this Refund Policy, please contact us:

TheZam Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: [email protected]
Phone: +44 20 7946 0958